New contact centre opening times

Contact Centre opening times will be changing from Monday 28 October, find out the revised opening hours.

Visitor Parking Permits

If you live in a property that is within a parking permit area and have visitors to your property who wish to park on the road during the hours of permit parking restrictions, you must apply for a visitor permit.  Please note that you can apply for a visitor permit at the same time as a resident permit(s).  Examples of the signage in a permit parking area and a list of properties that are eligible to apply for permits can be found on the Parking Permits page.

Visitor permits must only be used by legitimate visitors to the property so cannot be used by residents.  The visitor permit should only be used for the duration of the visit to your property and cannot be used if your visitor is visiting a different location.  Misuse of the permit can lead to revocation and the issue of Penalty Charge Notices so that we can maintain the integrity of the permit scheme and provide visitors with an exemption from the permit scheme parking restrictions.

Reports of misuse of Visitor permits by commuters can be made to the Parking Enforcement team by telephone to 0191 2772739.  This phone line is usually staffed Monday to Sunday between 8.00am and 6.00pm or a Voicemail message can be left for the Parking Enforcement Supervisors.

The permit does not have a vehicle registration number printed on it as it can be used by any legitimate visitor to the dwelling.  There is a maximum of one visitor permit allowed per dwelling.

The visitor permit must be kept by the resident and handed out to any visitors, as and when needed.

Where a removal van is loading or unloading from/to a property, within a permit zone, a permit is not required if there is continuous loading or unloading.   If the vehicle is to be parked in the permit area for any period of time during the time bands when permit parking restrictions are in force, whilst loading/unloading is not taking place a visitor permit or supplementary scratch card would be required.  If a specific bay is required outside or near the property to help with the removals a parking reservation is recommended.  Information regarding reservations can be found here.


A visitor permit costs £25 per annum.


There are no discounts for visitor permits.

How to Apply

New applications should be submitted online or by post. Please allow 14 days for your application to be processed.

  • Apply Online (Online Form) we will assess your application and respond by email.  If your application is approved the email will contain a link to make online payment, as above. Please note that you do not need to submit a new application if you are renewing your existing parking permit, please refer to your permit renewal reminder letter for details of how to renew an existing parking permit.
  • Download and complete an Application Form (pdf, 324kb)

How do I pay for a Visitor Parking Permit

If you have received an offer for a Visitor parking permit or would like to renew one, payment can be made below.


Pay for a Visitor Parking Permit

Provide proof of residency

  • Council Tax Statement,
  • Tenancy Agreement (must be signed by both landlord and tenant and show the tenants and dates of tenancy),
  • Bank Statement; or
  • Utility Bill

Information regarding how your personal data may be collected, processed, shared and retained following your application for a permit can be found here.

Early Applications

Residents who are moving into a property can submit an application as soon as they have proof of residency.  The application can be submitted in advance of their move into the property so that we can issue a permit in the run-up to their move with the permit being valid from the day of occupancy.

What do I do if I lose my permit or it is stolen?

We require written notification from the actual permit holder that the permit has been lost or stolen, together with payment of an administrative charge of £10.00.

Apply online for a replacement permit – Online Form

What do I do if I no longer need my permit?

If you move house or your situation changes and you no longer require the permit, you must return your permit to Newcastle Parking Services. Under the terms of The City of Newcastle upon Tyne (On Street Parking Places) Order 2009 you will qualify for a refund if the permit has in excess of 6 months unused on the date the permit is returned. You will receive 50% of the permit fee paid minus a £10 administration fee.

The permit is not transferable to other users or for the permit holder at a new address, so continued use would be classified as misuse leading to the revocation of the permit and the possible issue of Penalty Charge Notices.


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