Report problems on roads and pavements

Report a faulty manhole cover

If you see a missing or broken manhole cover or gulley grate please phone 0191 2787878 and ask for "Your Local Services" to report it.  We will inspect it as soon as possible, make the area safe and inform the relevant organisation.  For further information, please visit our Report a faulty manhole cover page.

Report a problem with a road or pothole

We are responsible for inspecting, repairing and maintaining all public roads in Newcastle. If you report a problem, we will inspect the area as soon as possible. For further information on how to report a problem, please visit our Report a problem with a road or pothole page.

Report a problem with traffic lights or crossings

We provide a 24 hours per day, 365 days a year maintenance service. We currently attend 98% of all reported traffic signal faults within 2 hours of receipt. For further information on how to report a problem, please visit our Report a problem with traffic lights or crossings page.

Report abnormal load

If you intend to move an abnormal load or need advice concerning the movement of loads in Newcastle upon Tyne, please phone 0191 278 7878 and ask for ‘abnormal loads’. For further information, please visit our Report abnormal load page.

Report damage to a retaining wall

We maintain and repair walls that support the structure of the highway, called highway retaining walls. For examples of retaining walls and how to report damage, please visit our Report damage to a retaining wall page.

Report a problem with a pavement

Pavements are inspected on a regular basis depending on their location. From these inspections, we get technical information which tells us which pavements need to be repaired. For information on how to report a problem with a pavement, please visit our Report a problem with a pavement page.

Report blocked gullies or incidents of surface water flooding

Newcastle City Council maintains the highway network, trying to keep the roads and pavements free of surface water that might cause an obstruction or hazard. Reports from residents and businesses on local incidents can be a big help. Report blocked gullies or incidents of surface water flooding to Your Local Services online or telephone 0191 278 7878.  For more general flooding advice, please visit our Flood Management page.

Report a problem with Street lighting

If you are having problems with Street lighting in Newcastle, you can report this with our partners at SSE Enterprise.