Housing Benefit - Help to pay your rent

Claiming benefits can be complicated and confusing, so we are working very hard to make things as straightforward as possible for you.

Housing Benefit provides help towards rent for people on low incomes.

If you receive Housing Benefit or Universal Credit and are finding it difficult to pay your rent, you can apply for additional help through the Discretionary Housing Payments (DHPs) scheme. 

How do I claim help towards my rent?

From 15 March 2017 you may have to claim Universal Credit instead of Housing Benefit for help towards your rent.

You can only apply for Housing Benefit if you and any partner are:

• classed as a pensioner. You can check if you are classed as a pensioner by visiting https://www.gov.uk/pension-credit/eligibility before you make your claim.  For ‘mixed age couples’ until 13 August 2019, see www.newcastle.gov.uk/mixedagecouple
• live in supported or exempt accommodation.
• entitled to Severe Disability Premium in your legacy benefit

If you do not fall in any of the above categories you need to claim Universal Credit for help towards your rent payments

Apply for Housing Benefit

Sometimes we need you to provide us with documents to confirm what you told us when you made your claim. Please do not send valuable items through the post. The kind of things we might need to see include:

• Recent payslips, if you're working
• Your tenancy agreement, to confirm the rent you pay
• Recent bank statements
• Evidence of your National Insurance number

If we have asked to see original documents, you can provide by uploading the documents or taking them to the City Library and Community Hub.

Upload Benefit Documents

How will my benefit be paid?

If you rent your home from Your Homes Newcastle we will pay your Housing Benefit direct to your rent account.

If you rent your home from a Housing Association you can choose to have your Housing Benefit paid direct to them every four weeks, in arrears. Alternatively, you can choose to have your Housing Benefit paid direct into your bank account every fortnight, in arrears. You are then responsible for ensuring that this money is used towards your rent.

If you rent your home from a private landlord or letting agency we will pay your Housing Benefit direct into your bank account every fortnight, in arrears. You are then responsible for ensuring that this money is used towards your rent.

If you do not keep up with your rent payments your landlord can apply for your Housing Benefit to be paid direct to them.

Direct Payment to landlord

In some circumstances Housing Benefit can be paid direct to the landlord:

• Problems managing money
• Serious debt problems
• History of rent arrears or homelessness
• Unable to open bank account 
• In more than 8 weeks arrears
•  It is a condition of tenancy agreement

Direct Payment to Landlord Request

Discretionary Housing Payment (DHP)

If you are receiving Housing Benefit or Universal Credit and are finding it difficult to pay your rent, you can apply for additional help through the Discretionary Housing Payments (DHPs) scheme.

DHPs are not payments of benefit and you should not rely on a payment being made. They are separate payments that we can make at our discretion if we believe that you need additional short term financial support towards your housing costs.

In order to help us decide whether you need additional help with your housing costs you should give us as much information about your situation as possible and provide supporting evidence where appropriate. We look at your income, expenses, your rent charges and your household needs. 

If your application is successful your notification letter will tell you the length and amount(s) of your award and how it will be paid. Your award will be based on the individual circumstances of your household.

DHPs are only meant to be a short term help towards meeting your housing costs

Discretionary Housing Payment Application Policy

Discretionary Housing Payment Application Form