Consumer Advice

Consumer Advice

The City Council no longer provides a Consumer Advice service. Consumers can access any advice that they may need through the Citizens Advice Consumer Service on 0808 223 1133 or by visiting adviceguide.org.uk.

To report someone you suspect of selling illegal goods please submit an online report.

Newcastle Citizens Advice

Newcastle Citizens Advice offers free services providing general advice and information across a wide subject area. Amongst the many services Citizens Advice offers help with; debt, housing, benefit entitlements, consumer, and employment issues. They can be found at the City Library, New Bridge Street West, Newcastle upon Tyne, NE1 8AX or contacted on 03442 451 288 or via their website.

Covid

The Government has announced the roadmap out of the national lockdown. The ‘COVID-19 Response - Spring 2021’, setting out the roadmap out of the current lockdown for England document that can be found here: Gov.Uk.

The plan is made up of four parts, with the final step implemented on the 19 July 2021.

The Health Protection (Coronavirus, Restrictions) (Steps etc.) (England) (Revocation and Amendment) Regulations 2021 (SI 2021 No. 848) have revoked the previous legislation.

BEIS Consultation - “Reforming Competition and Consumer Policy: Driving Growth and Delivering Competitive Markets that Work for Consumers”.

To access the consultation Go to: Gov.uk 

The key themes within the consultation are: 

Chapter 1 - Competition Policy : Promoting competition to drive enterprise, innovation, growth, and productivity, including strengthening CMA powers. 

Chapter 2 - Consumer Rights: Updating consumer rights to keep pace with markets, including: maintaining strong consumer rights and business competitiveness; modernising consumer rights and subscription contracts; fake reviews; preventing online exploitation of consumer behaviour; balancing burdens on businesses; tackling non-compliance on refunds; and strengthening prepayment protections for consumers 

Chapter 3 – Consumer Law Enforcement : Strengthening the enforcement of consumer law by individuals and regulators, including: • the value of strong enforcement : strengthening enforcement by the CMA : supporting consumers enforcing their rights independently; Trading Standards enforcement : giving businesses the right support to comply with consumer protection law: and ensuring international trade is a success for consumer rights 

EU Exit End of Transition Period Guidance

New and updated guidance continues to be produced advising on both the Great Britain and Northern Ireland regulatory regimes that apply from 1 January 2021.  A range of guides on specific product safety regulations, including cosmetics, PPE, toys, and electrical equipment, for businesses placing goods on the market in Northern Ireland have been published. Also, packaged goods and PPE have been added to the guides for businesses placing goods on the market in Great Britain.

These guides (and further guides as they are produced) can be found at: Gov.uk

Which?

Which? Consumer Rights website is a resource to help consumers solve their biggest issues, from faulty goods and delayed flights, to dealing with scams and dodgy tradesmen. There are hundreds of easy step-by-step guides and letter templates available to help you seek redress, and simple summaries of important consumer legislation.

Northumbria University Student Law Office

The Student Law Office at Northumbria University offers a free legal service to members of the public facing a range of legal issues. The service is provided by students who are supervised by qualified professional lawyers from the School of Law staff. The Law office deals with over 800 cases annually and have successfully concluded a number of high profile cases. The Student Law Office can be contacted on 0191 2273909 or by email at studentlawoffice@northumbria.ac.uk.

Newsletter

The Trading Standards service with the aim of providing updates on our work, produces a newsletter twice a year. To access a copy go to High Standard (pdf 1.2 mb)  

Need more information?

Trading Standards service, Department of Operations and Regulatory Services, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH

0808 223 1133

tradingstandards@newcastle.gov.uk

Business Companion

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