Consumer Advice

Consumer Advice

The City Council no longer provides a Consumer Advice service. Consumers can access any advice that they may need through the Citizens Advice Consumer Service on 0808 223 1133 or by visiting adviceguide.org.uk.

To report someone you suspect of selling illegal goods please submit an online report.

Avian Flu

23 February 2022 H5N1 Highly Pathogenic Avian Influenza was confirmed in birds near Blaydon, Gateshead, Tyne and Wear  on the 23 February 2022. A 3km Protection Zone and a 10km Surveillance Zone was put in place around the premises. This disease control zone has now been lifted

Highly Pathogenic Avian Influenza H5N1 was confirmed in birds at premises near Byker, Newcastle Upon Tyne, Tyne & Wear on the 25 January 2022. A 3km Protection Zone and 10km Surveillance Zone were put in place around the premises. This disease control zone has now been lifted. 

If your livestock show any signs of disease, you must report your suspicions to APHA immediately by telephoning 03000 200 301

Poultry includes for example chickens, ducks, turkeys, geese, pigeon (bred for meat), partridge, quail, guinea fowl and pheasants.

Captive birds are any birds kept in captivity, other than poultry, and includes for example – pet birds, birds kept for shows, races, exhibitions, competitions, breeding or sale.

You should register your poultry, even if only kept as pets, so we can contact you during an outbreak. This is a legal requirement if you have 50 or more birds. Poultry includes chickens, ducks, turkeys, geese, pigeon (bred for meat), partridge, quail, guinea fowl and pheasants.

For further information go to Gov.uk

Newcastle Citizens Advice

Newcastle Citizens Advice offers free services providing general advice and information across a wide subject area. Amongst the many services Citizens Advice offers help with; debt, housing, benefit entitlements, consumer, and employment issues. They can be found at the City Library, New Bridge Street West, Newcastle upon Tyne, NE1 8AX or contacted on 03442 451 288 or via their website.

National Consumer Week

National Consumer Week is an annual campaign which aims to raise people's awareness of specific consumer issues, and provide support and advice for those who need it. 

We’ll be encouraging people to “be wise to being green”. It’s important that we take steps to be more environmentally friendly, like making our homes more energy efficient and installing energy technologies like solar panels. It can save money in the long run, and it’s good for the environment. It’s also an important part of how we can meet our UK climate change target.

But it’s also important that people feel confident when they’re making these decisions. 

That’s why we’re raising awareness of how people can protect themselves from misleading energy efficiency and environmental claims, such as “green scams” and rogue traders. With our advice and support consumers can arm themselves with the knowledge and confidence they need to make the best decisions.

Measures to support the transition to UKCA

The Government has announced plans to introduce measures to further support businesses transitioning to UKCA marking.  The Government intends to:

  • reduce re-testing costs for UKCA certification, by allowing conformity assessment activities for CE marking completed by the 31 December 2022 to be used by manufacturers as the basis for applying a UKCA marking. This will reduce the immediate costs faced by manufacturers and will be valid until the expiry of their certificate or for 5 years (31 December 2027), whichever is sooner. 

  • make clear there is no need to re-test existing imported stock, as these products will be considered already placed on the market In Great Britain (GB). This will prevent the costly, and unnecessary re-labelling of existing stock for businesses. 

  • make clear that spare parts that repair, replace or maintain goods already on the GB market can meet the same requirements that were in place at the time the original product or system was placed on the GB market. This will allow products and goods requiring spare parts to continue to be maintained. 

  • continue to allow businesses to affix the UKCA marking, and to include importer information for products from EEA countries (and in some cases Switzerland), on an accompanying document or label until 31 December 2025. This will allow business to adjust their product design to accommodate marking changes at a convenient and cost-effective time.

These changes do not apply to medical devices, construction products, transportable pressure equipment, cableways, unmanned aircraft systems, rail products and marine equipment.

Updated guidance on these changes can be found on GOV.UK: Using the UKCA marking and Placing manufactured goods on the market in GB.  Legislation will be brought forward where required to enable these changes.

Changes to toys and cosmetics legislation

The first statutory instrument amending the UK toys and cosmetics regulations has been laid before Parliament.  The Toys and Cosmetic Products (Restriction of Chemical Substances) Regulations 2022 make changes to the toy and cosmetic regulations annexes, either entailing an amendment to the permitted level or the prohibition of specific chemicals in toys and cosmetic products.  The changes in respect of CMRs in cosmetics and fragrance allergens in toys are due to come into effect on 15 October, and changes in respect of chemicals assessed by the Scientific Advisory Group on Chemical Safety come into force on 15 December 2022.

You can find out further information by reading the Planned changes to toys and cosmetics regulations GOV.UK news article.

Which?

Which? Consumer Rights website is a resource to help consumers solve their biggest issues, from faulty goods and delayed flights, to dealing with scams and dodgy tradesmen. There are hundreds of easy step-by-step guides and letter templates available to help you seek redress, and simple summaries of important consumer legislation.

Northumbria University Student Law Office

The Student Law Office at Northumbria University offers a free legal service to members of the public facing a range of legal issues. The service is provided by students who are supervised by qualified professional lawyers from the School of Law staff. The Law office deals with over 800 cases annually and have successfully concluded a number of high profile cases. The Student Law Office can be contacted on 0191 2273909 or by email at studentlawoffice@northumbria.ac.uk.

Newsletter

The Trading Standards service with the aim of providing updates on our work, produces a newsletter twice a year. To access a copy of our newsletter go to High Standard (pdf 924 kb).

Need more information?

Trading Standards service, Department of Operations and Regulatory Services, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH

0808 223 1133

tradingstandards@newcastle.gov.uk

Business Companion

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