Consumer Advice

The City Council no longer provides a Consumer Advice service. Consumers can access any advice that they may need through the Citizens Advice Consumer Service on 0808 223 1133 or by visiting adviceguide.org.uk.

To report someone you suspect of selling illegal goods please submit an online report.

Newcastle Citizens Advice

Newcastle Citizens Advice offers free services providing general advice and information across a wide subject area. Amongst the many services Citizens Advice offers help with; debt, housing, benefit entitlements, consumer, and employment issues. They can be found at the City Library, New Bridge Street West, Newcastle upon Tyne, NE1 8AX or contacted on 03442 451 288 or via their website.

Important Update

The public drop-in advice sessions at the City Library have now re-opened on a restricted basis. 11am - 4pm Monday - Friday. To see the updated guidance (pdf 397 kb).

The Health Protection (Coronavirus, Local COVID-19 Alert Level) (High) (England) Regulations 2020 SI 2020 No.1104 came into force on the 14 October 2020.

The Regulations impose restrictions on gatherings and businesses in the areas specified in Schedule 2 including Newcastle upon Tyne, where the local Covid 19 alert level is assessed as being high, and on gatherings elsewhere by persons living in the specified areas. The restrictions on businesses in the specified areas consist of limitations on the sale of alcohol for consumption on the premises, the imposition of restricted hours for certain businesses in the specified areas.

To see a poster outlining the latest changes for a Tier 2 lockdown go to Poster (pdf 256 kb).

To access information on the business response to Covid 19 go to FAQ's. (pdf 26 kb) 

The Health Protection (Coronavirus, Restrictions) (North of England, North East and North West of England and Obligations of Undertakings (England) etc.) (Amendment) Regulations 2020 (SI 2020 No.1057) came into force on the 30 September 2020.

This instrument amends the Regulations by placing further restrictions on gatherings indoors in seven local authorities in the north east that, following the amendments made by this instrument, comprise the “protected area” in those Regulations. Regulation 3 replaces the restriction on participating in gatherings in private dwellings in these regulations with a broader restriction on participating in gatherings in private dwellings and in other indoor settings.

The Health Protection (Coronavirus, Restrictions) (Obligations of Hospitality Undertakings) (England) Regulations 2020 (SI 2020 No 1008)

These Regulations require certain undertakings in the hospitality industry, to take measures to ensure that their customers follow the rules on social distancing.

The Health Protection (Coronavirus, Collection of Contact Details etc and Related Requirements) Regulations 2020 (SI 2020 No.1005)

These regulations impose a number of obligations on relevant persons, in order to protect against the risks arising from coronavirus. The main obligations are as follows.

Regulation 5 provides who the regulations apply to, in particular to a relevant person (as defined in regulation 4) who occupies relevant premises (also as defined in regulation 4). The regulation makes clear that where relevant premises are hired or used by more than one relevant person on a temporary basis, any obligations under the regulations will apply to that person for the time during which they hire or use the premises.

Regulation 6 provides that relevant persons must display and make available a QR code at relevant premises they occupy or operate to enable certain individuals who seek to enter the premises (in the circumstances in regulation 9) to scan that QR code.

Regulation 7 provides the requirement to request certain details (as set out in regulation 10), where an individual seeks to enter relevant premises (in a case set out in regulation 9), unless that individual is under 16 or has a mental or physical disability that means they are unable to provide the details.

Important NHS Advice

The NHS have advised that on the 24 September 2020 a new app for mass use will be released. 

The app will be a critical enhancement of NHS Test and Trace in England, and the Test, Trace and Protect service in Wales. It will allow the NHS to know quicker if we’re at risk of the virus, so we can take action, fast, to protect our communities and the ones we love. The app will provide users with local risk information, alert them if they have been in close contact with someone who has tested positive and very importantly has a built-in QR scanner to check-in at venues.

So we need businesses and venues across England and Wales who will require QR code posters to use the time between now and that launch date to get prepared. To see the Guidance (pdf 1.5 Mb) and Poster Guidance (pdf 1.5 Mb).

The Health Protection (Coronavirus, Restrictions) (No. 2) (England) (Amendment) (No. 5) Regulations 2020 (SI 2020 No.1029)

These Regulations impose restricted opening hours and other restrictions on certain businesses in England (apart from Bolton) selling goods or providing services. They also make changes to the restrictions on gatherings in England, in relation to gatherings for support groups, weddings and other significant events, and sports gatherings.

The Health Protection (Coronavirus, Wearing of Face Coverings in a Relevant Place) (England) (Amendment) (No. 3) Regulations 2020 (SI 2020 No. 1028)

These Regulations amend the Health Protection (Coronavirus, Wearing of Face Coverings in a Relevant Place) (England) Regulations 2020 such that employees and other persons providing services in public houses will be required to wear face coverings when they are in close proximity to members of the public unless they are exempt or have a reasonable excuse.

The Health Protection (Coronavirus, Wearing of Face Coverings in a Relevant Place and on Public Transport) (England) (Amendment) (No. 3) Regulations 2020 (SI 2020 No. 1026) 

These Regulations amend the Health Protection (Coronavirus, Wearing of Face Coverings in a Relevant Place) (England) Regulations 2020 to include theatres, restaurants, bars and public houses in the scope of the “relevant places” where members of the public are required to wear face coverings, except for in some limited cases such as when it is reasonably necessary for a person to remove their face covering to eat or drink.

They also require employees and other persons providing services in certain “relevant places”, including in shops, cafes, restaurants, bars and public houses to wear face coverings when they are in close proximity to members of the public unless they are exempt or have a reasonable excuse.

The Health Protection (Coronavirus, Restrictions) (No. 2) (England) Regulations 2020 (SI 2020 No. 684) required the closure of certain businesses as listed, to protect against the risks to public health from coronavirus. To see the related Government advice go to Gov.UK.

Re-Opening Certain Businesses and Venues on the 4, 10, 11, 13, 25 July & 15 August 2020

Pubs, Restaurants, Hairdressers, Places of Worship, Cinemas, Community Centres, Museums and outdoor amusements can now be open, so long as they take measures to prevent the spread of infection.

On the 10 July the Health Protection (Coronavirus, Restrictions) (No.2) (England) (Amendment) Regulations 2020 (SI 2020 No. 719) amended the principal Regulations. These Regulations now permit the following to open: outdoor swimming pools and water parks (from 11th July 2020); nail bars and salons, tanning booths and salons, spas and beauty salons, massage parlours, tattoo parlours, and body and skin piercing services (from 13th July 2020). To see the related Government Guidance go to Gov.uk (External link) 

The Health Protection (Coronavirus, Restrictions) (England) (No.3) Regulations 2020 (SI 2020 No.750) came into force on 18 July and enable local authorities to give Directions relating to individual premises, Directions relating to events and Directions relating to public outdoor places

The powers to make a direction may only be exercised where conditions specified in the Regulations are met.

These conditions are that that giving such a direction responds to a serious and imminent threat to public health, that the direction is necessary for the purpose of preventing, protecting against, controlling or providing a public health response to the incidence or spread of infection by coronavirus in the local authority’s area, and that the prohibitions, requirements or restrictions imposed by the direction are a proportionate means of achieving that purpose.

The Health Protection (Coronavirus, Restrictions) (No.2) (England) (Amendment) (No.2) Regulations 2020 (SI 2020 No.788) came into force on the 25 July 2020. The following businesses are permitted to be open: indoor fitness and dance studios, indoor gyms, indoor sports courts and facilities, and indoor swimming pools, including indoor facilities at water parks.

The Health Protection (Coronavirus, Restrictions) (No.2) (England) (Amendment) (No.3) Regulations 2020 (SI 2020 No.863) came into force on the 15 August 2020. The following businesses are permitted to be open: casinos, indoor skating rinks, indoor play areas, bowling alleys and conference centres and exhibition halls.

Nightclubs, dance halls, discotheques, sexual entertainment venues and hostess bars must remain closed. 

The Health Protection (Coronavirus, Wearing of Face Coverings in a Relevant Place) (England) Regulations 2020 (SI 2020 No. 791). The Regulations require members of the public to wear face coverings whilst inside a relevant place specified in the Regulations, except in certain limited cases, from Friday 24 July. 

The Health Protection (Coronavirus, Restrictions) (No.2) (England) (Amendment) (No.4) Regulations 2020 (SI 2020 No. 986). The Regulations now require that people may not participate in social gatherings, in any place, in groups of more than 6, unless they are members of the same household, two linked households, or exceptions apply.

Any issues on the enforcement implications and report any concerns around business closures and social distancing please send through to psr@newcastle.gov.uk   

Which?

Which? Consumer Rights website is a resource to help consumers solve their biggest issues, from faulty goods and delayed flights, to dealing with scams and dodgy tradesmen. There are hundreds of easy step-by-step guides and letter templates available to help you seek redress, and simple summaries of important consumer legislation.

Northumbria University Student Law Office

The Student Law Office at Northumbria University offers a free legal service to members of the public facing a range of legal issues. The service is provided by students who are supervised by qualified professional lawyers from the School of Law staff. The Law office deals with over 800 cases annually and have successfully concluded a number of high profile cases. The Student Law Office can be contacted on 0191 2273909 or by email at studentlawoffice@northumbria.ac.uk.

Newsletter

The Trading Standards service with the aim of providing updates on our work, produces a newsletter twice a year. To access a copy go to High Standard (pdf 1.2 mb)  

Related Pages

Need more information?

Trading Standards service, Department of Operations and Regulatory Services, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH

0808 223 1133

tradingstandards@newcastle.gov.uk

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