We have set up a dedicated Coronavirus/COVID-19 webpage. Click here or go to

Consumer Advice

The City Council no longer provides a Consumer Advice service. Consumers can access any advice that they may need through the Citizens Advice Consumer Service on 0808 223 1133 or by visiting

To report someone you suspect of selling illegal goods please submit an online report.

Newcastle Citizens Advice

Newcastle Citizens Advice offers free services providing general advice and information across a wide subject area. Amongst the many services Citizens Advice offers help with; debt, housing, benefit entitlements, consumer, and employment issues. They can be found at the City Library, New Bridge Street West, Newcastle upon Tyne, NE1 8AX or contacted on 03442 451 288 or via their website.

Important Update

As of 3pm on the 18 March 2020, Newcastle Citizens Advice will no longer be dealing face to face with consumers. Go to CA guidance (pdf 206 kb) for further information. 

Coronavirus Guidance

To access guidance from the Government on dealing with the issues surrounding any home moves during the pandemic go to  

New Legislation Very Important

The Health Protection (Coronavirus, Business Closure) (England) Regulations 2020 (SI 2020 No. 350) require the closure of businesses selling food or drink for consumption on the premises, and businesses listed in the Schedule, to protect against the risks to public health from coronavirus. To see the related Government advice go to Gov.UK. The Regulations were amended on the 22 April 2020 by SI 2020 No 447.  on the 13 May 2020 by SI 2020 No. 500.  and on the 1 June 2020 by SI 2020 No. 558.  

To report any concerns on businesses that may be open when they shouldn't be or issues related to a lack of social distancing on business premises in Newcastle report these through to


Which? Consumer Rights website is a resource to help consumers solve their biggest issues, from faulty goods and delayed flights, to dealing with scams and dodgy tradesmen. There are hundreds of easy step-by-step guides and letter templates available to help you seek redress, and simple summaries of important consumer legislation.

Northumbria University Student Law Office

The Student Law Office at Northumbria University offers a free legal service to members of the public facing a range of legal issues. The service is provided by students who are supervised by qualified professional lawyers from the School of Law staff. The Law office deals with over 800 cases annually and have successfully concluded a number of high profile cases. The Student Law Office can be contacted on 0191 2273909 or by email at


The Trading Standards service with the aim of providing updates on our work, produces a newsletter twice a year. To access a copy go to High Standard (pdf 1.2 mb)  

Related Pages

Need more information?

Trading Standards service, Department of Operations and Regulatory Services, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH

0808 223 1133

Business Companion

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