Our campaign work programme has been carefully developed from our Business Service Plan which in turn has been developed to provide both effective and timely responses to a wide range of important issues which come to the services attention. Typically many of these issues concern the safety of products, related issues around age restricted products such as Vaping products, the mis-description of goods and services and also doorstep crime and scams.

Issues come to the services attention from a wide range of sources including policy and legislation brought into force by Government, concerns expressed by local residents, visitors to the city, elected members, MP's, or intelligence and information received from external partners such as Northumbria Police, HMRC, Public Health England and other trading standard services. 

Information on the main campaigns to be developed through 2024/2025 can be found on the following webpages;

We have also previously conducted specific campaigns on imported cosmetic products, electrical safety, and copycat websites amongst others, and will continue to monitor and take direct enforcement action where any non-compliances are found. 

In order to highlight and promote the work of the City Council's Trading Standards Service, we publish a biannual newsletter. To access a copy of our newsletter go to High Standard (pdf 1.7 mb). If you would like to be placed on our email list to receive a copy of this newsletter and all future editions, please contact us.


Trading Standards Service, Directorate of City Operations, Neighbourhoods and Regulatory Services, Civic Centre, Newcastle upon Tyne, NE1 8QH. Email:

Did you know?

Tobacco and Vapes Bill 2024

The Government has introduced the new Tobacco and Vapes Bill.

It contains:

  • New powers to restrict vape flavours, packaging and change how vapes are displayed in shops to protect children.
  • ‘On the spot’ fines to be introduced to clamp down on underage sales of tobacco and vaping products of £100
  • It will also no longer be legal to give free samples of vapes to under 18s.

Additionally, the government has committed to ban the sale and supply of disposable vapes from April 2025 under separate environmental legislation.

The full announcement can be found at  Smokefree generation one step closer as Bill introduced - GOV.UK (

Draft legislation on disposable vapes 

Defra’s draft regulations for single-use vapes have now been published. The Environmental Protection (Single-use Vapes) (England) Regulations 2024 draft SI - GOV.UK (

Need more information?

Trading Standards service, Directorate of City Operations, Neighbourhoods and Regulatory Services, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH. Email:  

Citizens Advice Consumer service: 0808 2231133


Fair Trading

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