Payments are currently suspended.
As a precautionary measure, we have taken the decision to temporarily suspend our online payment system while we investigate an issue with our supplier. We apologise for any inconvenience caused.
Our campaign work programme has been carefully developed from our Business Service Plan which in turn has been developed to provide both effective and timely responses to a wide range of important issues which come to the services attention. Typically many of these issues concern the safety of products, related issues around age restricted products such as Vaping products, the mis-description of goods and services and also doorstep crime and scams.
Issues come to the services attention from a wide range of sources including policy and legislation brought into force by Government, concerns expressed by local residents, visitors to the city, elected members, MP's, or intelligence and information received from external partners such as Northumbria Police, HMRC, Public Health England and other trading standard services.
Information on the main campaigns to be developed through 2023/2024 can be found on the following webpages;
We have also previously conducted specific campaigns on imported cosmetic products, electrical safety, and copycat websites amongst others, and will continue to monitor and take direct enforcement action where any non-compliances are found.
In order to highlight and promote the work of the City Council's Trading Standards Service, we publish a biannual newsletter. To access a copy of our newsletter go to High Standard (pdf 1.7 mb). If you would like to be placed on our email list to receive a copy of this newsletter and all future editions, please contact us.
Trading Standards Service, Directorate of Operations and Regulatory Services, Civic Centre, Newcastle upon Tyne, NE1 8QH. Email: email@example.com
Need more information?
Trading Standards service, Directorate of Operations and Regulatory Services, Civic Centre, Barras Bridge, Newcastle upon Tyne, NE1 8QH. Email: firstname.lastname@example.org
Citizens Advice Consumer service: 0808 2231133
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